FAQ - Frequently Asked Questions

Welcome to the Pawristige FAQ section. Below, you'll find answers to common inquiries about shipping, payments, warranties, and returns.

Each product page also includes a specific FAQ section at the bottom.

If you need further assistance, please reach out to us at support@pawristige.com


Shipping

Is shipping free?

We offer free shipping for orders over $100 USD within the United States.

Orders below this amount will have a flat shipping rate calculated at checkout.

For more details, refer to our Shipping Policy

Where do you ship from?

All orders are processed and shipped from our trusted fulfillment centers within the United States.

How long will my order take to arrive?

Orders are processed within 24 hours (excluding weekends and holidays).

Estimated delivery times:

  • United States: 5–10 business days

Shipping times may vary depending on location and carrier availability.

For full details, refer to our Shipping Policy

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number.

If you do not receive tracking details within 48 hours, please contact us at support@pawristige.com

To stay updated on shipping status, we recommend providing your email and phone number at checkout.

Product Warranty

What is your product warranty?

Each product comes with a specific warranty, which is listed on its product page.

If you experience any issues within the warranty period, please contact us at support@pawristige.com and include:

  • Order number
  • Description of the issue
  • Photos or videos (if applicable)

Our team will assess the situation and promptly provide a resolution.

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase.

  • Unopened items can be returned for a full refund within 7 days of purchase.
  • Opened items have varying return criteria depending on the product. Please refer to the specific FAQ section on the product page for details.

How do I return an item?

To initiate a return, please email us at support@pawristige.com with the following details:

  • Order number
  • Reason for the return
  • Condition of the item

Customers are responsible for return shipping costs.

Still Need Help?

If you have any further questions, feel free to contact us.

📧 Email: support@pawristige.com

We strive to respond within 24 hours on business days.

At Pawristige, we are committed to delivering an effortless and premium shopping experience.